01-383DL User-Centered Design for Audiences with Limited Literacy Skills

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Length: 1 hour

Some of us eat and sleep with our smart phones. But for people with limited literacy skills, technology can be stressful and overwhelming. How can we make sure new information technologies are understandable and accessible to all users, including those with literacy challenges?

Reaching out and receiving meaningful feedback from audiences can be challenging and requires special considerations. From our experience conducting usability research with hundreds of participants with limited literacy skills, we’ll share lessons learned and practical tips for a user-centered design process that leads to easy-to-use, accessible health content and tools.

Learning Objectives: 

- Explain common online behaviors of users with limited literacy skills
- Identify one user-centered design research method
- Describe strategies for involving participants with limited literacy skills in the user-centered design process 


Sarah Hilfiker, Principal Director of User-Centered Design has over a decade of experience in qualitative research, user-centered design, and health communication, overseen numerous studies using a variety of communication and usability research methods to inform the development of messages, materials, and websites for diverse audiences, specializes in the development of online content for users with limited health literacy skills and limited experience with the web, project director and a lead editor of Health Literacy Online: A Guide to Writing and Designing Easy-to-Use Health Web sites (2010) and speaks nationally on developing usable health websites.

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